Internet outages don't send a warning.
A resort loses its main line the night before a fully booked weekend. A home router dies during a typhoon. A business owner realizes fiber still hasn't reached their new branch and the launch date is already set.
In all three cases, the question is the same: how fast can we actually get Starlink up and running?
Here's what "urgent" really means when you book with us — and what to expect if you need it now.
24/7 Module Delivery, Anywhere in the Visayas
If you already know you need a Starlink kit, we can get the hardware to you around the clock.
Module delivery — Standard, High Performance, or Flat High Performance — runs 24/7, not just during business hours. This matters most for:
- Resorts and businesses that can't afford to wait until "office hours" to replace a dead unit
- Customers on islands where the next shipment or ferry schedule is the real bottleneck, not our availability
- Anyone who wants the hardware on-site and ready before a technician even arrives
Delivery timing still depends on your location — a Cebu City address moves faster than an outer island — but the request itself never has to wait for morning.
Same-Day Installation, Scheduled Around Real Capacity
Installation is a different story, and we'd rather be upfront about it than overpromise.
Our technicians work within business hours, Monday to Saturday, 8AM–6PM. Within that window, urgent and same-day installations are absolutely possible — as long as a team isn't already committed to another job. In practice, that means:
- If you call in the morning and a technician is free, same-day mounting and setup is realistic.
- If every crew is already on-site elsewhere, we'll give you the next honest slot rather than a promise we can't keep.
- After-hours installation is reserved for genuine emergencies, coordinated case by case — not a standard offering.
The honest version of "urgent" is this: the hardware can reach you any time; the installation happens as fast as our schedule allows.
Who Actually Needs This
Urgent service tends to fall into three situations:
Businesses and Resorts Facing Downtime
A cancelled booking or a guest complaint about no Wi-Fi costs more in a weekend than a rush installation ever will. For properties already running Starlink, urgent module delivery means a backup or replacement unit is on-site before the next check-in — even if full reinstallation waits for the next available crew slot.
Homeowners With a Dead or Damaged Unit
Storm damage, a fried cable, or a unit that simply stopped working after years of exposure — these don't schedule themselves around a slow week. Urgent delivery gets a replacement to you fast; urgent installation gets it mounted the same day if a technician is available.
New Customers Who Need to Get Online Fast
Not every urgent request is a repair. Sometimes it's a new property, a work-from-home deadline, or a move-in date that can't slip. The same rules apply: hardware first, installation as soon as capacity allows.
What Affects the Timeline and Cost
Two things change from job to job, and we won't pretend otherwise:
- Location — Cebu City and nearby areas typically move faster than outer islands, mountain properties, or sites requiring ferry transport.
- Property design — a straightforward metal roof mount is quicker than a pole installation, a multi-story concrete roof, or a site with obstruction issues that need solving on the spot.
Because of this, urgent service pricing varies by property and distance rather than a single flat rate. We'll quote it honestly once we know where you are and what the site looks like.
How to Request Urgent Service
The fastest way to get a real answer — not a form-letter reply — is to message us directly with:
- Your location (city/municipality and island)
- Whether you need delivery only, installation only, or both
- Photos of the mounting site, if you already have Starlink and just need reinstallation or repair
From there, we'll tell you exactly what's possible today, what's possible tomorrow, and what the honest cost looks like — no guesswork.
Don't Wait Out an Outage
Whether it's a resort that can't afford a quiet weekend, a family without internet after a storm, or a new site that needs to go live fast, urgent service exists so you're not stuck waiting for the "next available Tuesday."
Contact Visayas Starlink Solutions for urgent module delivery or same-day installation across Cebu, Iloilo, Bacolod, Bohol, Leyte, and Samar. Tell us your situation, and we'll tell you exactly how fast we can move.